Silk Road Gathering Customer Satisfaction Guarantee
The Silk Road Gathering collection is handcrafted with the highest standard of excellence in mind. We use only the finest materials and semi- precious stones. Slight irregularities and variations in workmanship, stone colors and inclusions are characteristic of the uniqueness and individual craftsmanship of the product and should not be considered as defective.
Methods of payment
We accept Visa, Master Card and Discover Card, as well as international money orders in US dollars and corporate checks.
Returns
Silk Road Gathering stands behind the products we sell. If you are not 100% satisfied with your purchase, return it for a refund of the cost of the item. To return items, follow these simple steps:
- Email or call us within 30 business days of the receipt of your purchase.
- When you contact us- all information will be taken and an email will be sent to you with return information.
- Repackage the item in its original packaging or equivalent.
- Please note that clients are responsible for return shipping.
Please note that clients are responsible for return shipping.
If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. If the contents of the package are damaged due to shipping process, make sure to document that on the shipping manifest. Damage due to shipping must be reported within 7 days.
Contact us immediately so that we have a record of the problem and be sure to retain all packaging materials. If possible, take a photograph of the damaged package, as this can assist in the claims process.
Sales tax
California residence are subject to 0.725% sales tax.
Child labor
Silk Road Gathering holds itself to the highest standards of ethical business practice. We do not engage knowingly in business relationships with craftsmen who utilize child labor or bonded labor.
Privacy policy
The Silk Road Gathering commitment to privacy
Our Privacy policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our website. This statement will be continuously assessed against new technologies, business practices and our customers' needs.
Your consent
By using the website, you signify your consent to Silk Road Gathering's collection, use, and disclosure of your personal information in accordance with this Policy.
What information do we collect?
When you visit Silkroadgathering.com, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and usage information that is automatically collected on an aggregate basis as you and others browse our website.
1. Information that is automatically collected
Non-Identifiable Information - Like many other websites, Silkroadgathering.com automatically collects certain non-identifiable information regarding website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download from the website. This non-identifiable information is used for website and system administration purposes and to improve the website. Silk Road Gathering may also use non-identifiable information to initiate interactive, real-time discussions with users. Your non-identifiable information may be disclosed to others and permanently archived for future use.
Cookies - The website uses "cookies", a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your personal information every time), offer personalized Web page content and information for your use, track your activity at the website to respond to your needs, and otherwise facilitate your website experience. Advertisements displayed on the website may also contain cookies or other technologies. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.
Tracking Information - Silk Road Gathering may use non-personal information to create aggregate tracking information reports regarding website user demographics, website traffic patterns, and website purchases, and then provide those reports to partners and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. Silk Road Gathering may also link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.
2. Information you choose to provide
During your use of the website, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information) for purposes such as facilitating communications with you, applying for access to certain special features of the website, or carrying out transactions. It is always your choice whether or not to provide personal information. If you choose not to provide requested personal information, you will not be able to use certain features of the website and you will not be able to engage in transactions through the website.
Use of your personal information - Silk Road Gathering may use your personal information to contact and correspond with you, to respond to your inquiries, to process transactions and payments, and to facilitate and enhance your use of the website. In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our clients.
As our client, you always have the opportunity to notify us of your desire not to receive these offers by sending us an email request at privacy@silkroadgathering.com.
We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
Sharing information with affiliates
From time to time, you may notice offers from outside companies advertised on our website or within our E-mail communications. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies.
Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties, where we may contact you on their behalf. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share personally identifiable information. Silk Road Gathering does NOT sell or rent client information. If you would like to find out what strategic partnership areas Silk Road Gathering is involved with, you may contact us at privacy@silkroadgathering.com
How do we protect and secure your information?
Information security
When you send confidential personal credit card information to us on our website, secure server software that we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account numbers to us through an unsecured email We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
Other matters
Legally compelled disclosure of information - We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Contests and promotions - If contests or promotions are made available through the website, the applicable contest or promotion rules may include rules regarding the collection, use and disclosure of personal information. To the extent that those specific rules conflict with this Policy, the particular contest or promotion rules will take precedence regarding personal information collected in connection with the contest or promotion.
Other websites - The website may contain links to other websites or Internet resources. When you click on one of those links, you are contacting another website or Internet resource. Silk Road Gathering has no responsibility or liability for or control over those other websites or Internet resources or their collection, use and disclosure of your personal information.
Former users - If you stop using the website or your permission to use the website is terminated, Silk Road Gathering may continue to use and disclose your personal information in accordance with this Policy as amended from time to time. However, if you want Silk Gathering Gathering to stop sending you email and other information, or you do not wish Silk Road Gathering to disclose your personal information to Silk Road Gathering, trading partners or in business transactions, please notify Silk Road Gathering at privacy@silkroadgathering.com.
Policy changes - To accommodate changes in the website, changing technology, and legal developments, this Policy may be changed from time to time at Silk Road Gathering's sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be posted here. Silk Road Gathering's collection, use and disclosure of your personal information will be governed by the version of this Policy in effect at that time. Accordingly, when you use the website you should check the date of this Policy and review any changes since the last version.
Further information about our complete commitment to privacy and security is available upon request. If you have any comments or questions about this Policy or your personal information, please email us at privacy@silkroadgathering.com.
Silk Road Terms and Conditions
Your use of this site constitutes your agreement to comply with the following terms and conditions (the "Agreement"):
Intellectual property rights
This site and all materials contained on this site, including but not limited to images, text, photographs, designs, icons and illustrations, except those already covered by existing copyright and intellectual property protections, are the property of Silk Road Gathering ("Silk Road Gathering"), and/or its owners or affiliates. To reproduce, republish, alter, upload, post, transmit, distribute or publicly display material from this site, you will need written permission from Silk Road Gathering. The trademarks and logos used and displayed on this site are trademarks of Silk Road Gathering and others. Nothing contained on the site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the site without the written permission of the trademark owner. Users may view and download material from this site only for personal, noncommercial home use, and such permission is deemed adequate consideration for this contract. Silk Road Gathering will aggressively enforce its intellectual property rights to the fullest extent of the law. Any rights not expressly guaranteed herein are reserved by Silk Road Gathering.
Information/recommendations disclaimer
The intent of this site is to present the author's ideas and perceptions about the marketing, selling, and use of collectable handicrafts. The author's sole purpose is to present consumer information and advice about handicrafts. The information and recommendations presented strictly reflect the author's opinions, perceptions, and knowledge about the subject and products mentioned.
Warranty disclaimer
To the fullest extent permissible pursuant to applicable law, Silk Road Gathering disclaims all warranties, express or implied (except for the express policies set forth on the page entitled "Silk Road Gathering Polices,"), including but not limited to implied warranties of merchantability, title, noninfringement and fitness for a particular purpose or product. Silk Road Gathering does not warrant or represent that the content on the site, whether prepared by Silk Road Gathering or by third parties, is accurate or reliable, that the site will be free of errors or viruses or that your access to and use of the site will be uninterrupted or secure. You understand that any warranties provided in connection with any third party products described on the site are provided solely by the third party and not by Silk Road Gathering. Your sole remedy for dissatisfaction with the site is to stop using the site. You acknowledge by your use of the site that your use of the site is at your sole discretion. Silk Road Gathering is not responsible for any direct, indirect, incidental, consequential, special, punitive or other damages, whether arising out of contract, negligence, strict liability or other theory, in connection with the site, the content thereof or the products sold and described thereon, even if advised of the possibility of such damages. In no event shall Silk Road Gathering's liability to a user exceed the amount paid by the user for accessing the site or for the purchase of products sold thereon.
No endorsement
In some instances, the content on the site represents the opinions of site users. Silk Road Gathering does not endorse such opinions.
Void where prohibited
Although the site is accessible worldwide, not all products discussed or sold on the site will be available to all persons or in all geographic locations or jurisdictions. Silk Road Gathering reserves the right to limit, in its sole discretion, the availability to the site and/or the provision and quantity of any product or service to any person, geographic area or jurisdiction it so desires. Any offer for any product made in connection with the site is void where prohibited. Use of this site is unauthorized in any jurisdiction (1) that does not give full effect to all provisions of this Agreement, (2) where all or any portion of this site may violate any legal requirements.
Code of Conduct
You agree not to:
- restrict or inhibit any other user from using and enjoying the site and services;
- transmit any unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable or harmful information or materials, or any information or materials that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law;
- transmit any information or software that contains a virus, worm, Trojan horse or other harmful or disruptive component;
- transmit materials in violation of another party's intellectual property rights;
- use the site for any commercial or unlawful purposes; or
- modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the site.
Indemnification
You agree to indemnify, defend and hold harmless Silk Road Gathering from and against any and all claims, damages, costs or other expenses, including all reasonable attorneys' fees incurred at arbitration, on any trial or appeal that arise, directly or indirectly out of or from your breach of this Agreement (including your violation of the Code of Conduct) and/or out of any other of your activities in connection with the site. This section will survive the termination of this Agreement for any reason.
Purchases
If you wish to make purchases of products described on the site, you may be asked to supply certain information including but not limited to credit card or other payment information. You understand that any such information will be treated by Silk Road Gathering in the manner described in its Privacy Policy. You agree that all such information that you provide will be accurate, complete, and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. The prices displayed on the site are in U.S. dollars.
Your Letters, Questions and Comments
You acknowledge and agree that, by submitting any text, images, data, comments, questions or other materials ("content") to Silk Road Gathering, you grant to Silk Road Gathering a royalty-free, perpetual, irrevocable, nonexclusive, worldwide right and license to link to, use, reproduce, transmit, modify, adapt, publish, display, distribute, translate, and sublicense such material (in whole or in part) an/or incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. Silk Road Gathering shall be free to use any ideas, concepts, know-how or techniques contained in such content without charge for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such content. Further, by submitting content to Silk Road Gathering, you represent and warrant that you have the authority to grant such rights to Silk Road Gathering and that the content you submit will not violate any right of any third party, including but not limited to copyright, trademark, and privacy rights.
Use of Passwords
Use of any password-protected area of the site is restricted to the individual who has been given permission and a password to enter such area (the "Authorized Party"). The password cannot be distributed to others, and the Authorized Party is responsible for any and all damages to Silk Road Gathering resulting from the distribution of his or her password. If more than one individual wishes to use a single password belonging to an Authorized Party, such Authorized Party must request permission from Silk Road Gathering in writing, it being understood that Silk Road Gathering shall be under no obligation to approve any such request.
Modifications
Silk Road Gathering shall have the right at any time to (a) change the terms of this Agreement, (b) change the site, including eliminating or discontinuing any content or feature of the site, restricting the hours of availability, or limiting the amount of use permitted, or (c) change any fees or charges for use of the site, including instituting new or increased fees or charges for the use of the site or any other related services or feature thereof. This Agreement may be modified by Silk Road Gathering at any time by Silk Road Gathering posting the modified terms on this site, and your continued use of the site thereafter shall be deemed acceptance of those terms and conditions.
Miscellaneous
You agree that this Agreement is entered into in the State of California and shall be governed by and construed in accordance with the laws of the state of California, exclusive of its choice of law rules. Each party to this Agreement submits to the exclusive jurisdiction of the state and federal courts sitting in the King County in the State of California, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorneys' fees. In the event that any of the provisions of this Agreement are held by a court or other tribunal or competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all prior or contemporaneous written or oral agreements existing between the parties hereto are expressly canceled. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.
